Terms and Conditions

The following Terms and Conditions are in addition to your Product/Program Agreement where it may be applicable. By continuing to utilize products and services from CSP Networks, you agree to the following.

Managed Services

Workstation with Administrative Permissions

A computer workstation (desktop and/or laptop) with an end user granted with Administrative Permissions limits CSP Networks to managing and securing a workstation effectively including, but not limited to, controlling the process of software and/or hardware installs and/or removals, end user experience such as functionality and speed, and the workstation may be exposed to a greater risk of being infected with malicious software once Administrative Permissions is granted.   Users with Administrative Permissions will be subject to longer response and repair times, specifically if a user’s workstation needs to be rebuilt, CSP Networks may require up to five (5) business days before the workstation can be returned and service fees may apply.  CSP Networks advises all clients to refrain from granting Administrative Permissions to users.

Activation, Suspension, or Deactivation

Monthly Recurring Services for Workstations & Servers – CSP Networks is not responsible to determine which workstation is in use or not in use.  The workstation can be in one of three statuses.  Activated, Suspended, or Deactivated.  The server can be in one of two statuses.  Activated or Deactivated.  This can only be approved by the client authorized users as defined in section 3.A. of your Program Agreement for Services.

• Activated – It is the responsibility of the client to provide notice to CSP Networks when ANY workstation or server is added to the client network.  Any workstation or server that is connected to the network MUST be supported by CSP Networks and have all proper monitoring and support agents installed whether or not an end user is utilizing the workstation or server.
• Suspended – It is the responsibility of the client to provide notice to CSP Networks when the client would like CSP Networks to suspend service of a workstation. Suspension of a workstation means the workstation is connected to the network, but no end user is utilizing the workstation.  Suspension cost is discounted 70% of item 1 as defined in Exhibit C or $30 each, whichever is less.
• Deactivated – It is the responsibility of the client to provide notice to CSP Networks when the client would like CSP Networks to deactivate service of a workstation or server.  Deactivation service of a workstation or server means the client is responsible that the workstation or server is completely disconnected from the network.

Backup Services

• Client agrees that client will provide and be responsible for complete file and folder restoration unless client is enrolled in the following program
  • CSP Managed IT – Essential
  • CSP Managed IT – Premier
  • CSP Managed IT – Premier+
• Client agrees any recovery services is not included such as complete hardware failure, disaster recovery, etc.
• Client agrees recovery from a cybersecurity attack such as a ransom is included ONLY if client is enrolled in the CSP Rapid Response Cybersecurity Program which includes the following requirements
  • CSP Managed IT – Premier or higher
  • CSP Managed Security
  • CSP M365 Secure+
  • CSP Backup Premier
• Client agrees that Primary Client Representative and approved approvers are the ONLY authorized individuals to contact Help Desk

Networking Services

• Client agrees all hardware sales are final.
• Client agrees additional hardware may be needed to achieve optimal services.
• Client agrees software and support licensing must be kept up to date to achieve optimal services.
• In the event service is not able to be delivered, CSP Networks must approve the return of hardware electronically prior to beginning the process of attempting to returning the hardware. An attempt is not guaranteed. If the hardware can be returned, the refund will not include shipping, be 25% less as a restocking fee will be applied, and less all one-time service fees.

Productivity Services

• Client agrees that client will provide and be responsible for complete end user support unless client is enrolled in the following program
  • CSP Managed IT – Essential
  • CSP Managed IT – Premier
  • CSP Managed IT – Premier+
• Client agrees that Primary Client Representative and approved approvers are the ONLY authorized individuals to contact Help Desk
• CSP Networks is not responsible to determine which monthly recurring services are not being used. It is the responsibility of the client to advise CSP Networks when they would like CSP Networks to terminate a particular monthly recurring services from the system.
• Client agrees that all CSP Networks offered software subscription entitlements are to be procured through Help Desk or through the CSP Networks software subscription system
• Client agrees that in order to obtain the most value and receive best client experience, CSP Networks will be granted with sole admin permissions including but not limited to delegate, global and billing for all software subscription delivered through CSP Networks software subscription system
• Any conditions not met may revoke promotional offerings and billings may be retroactive to the commencement date at the current month to month rate