Service Delivery
A comprehensive comparison of the CSP Networks Managed IT Service Plans.
|
Basic |
Essentials |
Premier |
Premier+ |
|
|
Pro-Active Management |
||||
| Real-Time Monitoring of Server | Yes | Yes | Yes | Yes |
| Real-Time Monitoring of Backup1 | Yes | Yes | Yes | Yes |
| Real-Time Monitoring of Internet Service Provider | Yes | Yes | Yes | Yes |
| Real-Time Monitoring of Corporate Web Site | Yes | Yes | Yes | Yes |
| Laptop, Desktop and Server Patch Management | Yes | Yes | Yes | Yes |
| Virus, Malware, Ransomware Detection | Yes | Yes | Yes | Yes |
| Next-Gen Firewall Firmware Updates2 | - | Yes | Yes | Yes |
| SOP Documentation3 | - | Yes | Yes | Yes |
| Remediation of Real-Time Monitoring Alerts | - | Yes | Yes | Yes |
| Remediation of Patch Management Issues | - | Yes | Yes | Yes |
|
Basic |
Essentials |
Premier |
Premier+ |
|
|
Managed Security |
||||
| Cyber Threat Monitoring (Zero-Day Attack) | + | + | Yes | Yes |
|
Cyber Threat Response (Active CyberAttack) [Identify, Containment] |
+ | + | Yes | Yes |
|
Cyber Incident Response (Active CyberAttack) [Indentify, Containment, Neutralize, Remediate] |
+/- | +/- | +/- | +/- |
| Cyber Incident Recovery | - | - | - | - |
|
Basic |
Essentials |
Premier |
Premier+ |
|
|
Tier 3 Support |
||||
| Multi-Email Recovery | - | - | - | - |
| Multi-File Recovery | - | - | - | - |
| Multi-Folder Recovery | - | - | - | - |
| On-Premise Virtual System Spin Up | - | - | - | - |
| On-Premise System Restore After Spin Up | - | - | - | - |
| Cloud Virtual System Spin Up | - | - | - | - |
| End User Access To Cloud Virtual System After Spin Up | - | - | - | - |
| Cloud Virtual System Restore After Spin Up | - | - | - | - |
|
Basic |
Essentials |
Premier |
Premier+ |
|
|
Provision |
||||
| Receiving New Hardware/Software for Deployment | - | Yes | Yes | Yes |
| Move, Add, Change, Delete Software as a Service [SAAS] Accounts4 | - | Yes | Yes | Yes |
| Tagging and Logging Hardware/Software | - | Yes | Yes | Yes |
| Preparing Workstation/End Device for Deployment | - | Yes | Yes | Yes |
|
Basic |
Essentials |
Premier |
Premier+ |
|
|
Procurement |
||||
| Research of Hardware and/or Software | - | Yes | Yes | Yes |
| Purchase of Hardware and/or Software | - | Yes | Yes | Yes |
| Consolidating Billing | Yes | Yes | Yes | Yes |
| Credit Line5 | Yes | Yes | Yes | Yes |
| Flex Payment On Projects | Yes | Yes | Yes | Yes |
|
Basic |
Essentials |
Premier |
Premier+ |
|
|
Remote Support |
||||
| Unlimited User Request Intake | Yes | Yes | Yes | Yes |
| Unlimited Remote User Support | - | - | Yes | Yes |
| Move, Add, Change, Delete On-Premise Accounts | - | - | Yes | Yes |
| Mobile Device Support (Email Subscription Provided by CSP Networks) | - | - | Yes | Yes | Remediation of Known Virus, Malware, Ransomware | - | - | Yes | Yes |
| Remediation of Mailbox Compromise | - | - | Yes | Yes |
| Single Email Recovery | - | - | Yes | Yes |
| Single File Recovery | - | - | Yes | Yes |
| Single Folder Recovery | - | - | Yes | Yes |
|
Basic |
Essentials |
Premier |
Premier+ |
|
|
On-Site Support |
||||
| Unlimited On-Site User Support | - | - | - | Yes |
|
Basic |
Essentials |
Premier |
Premier+ |
|
|
Email Management |
||||
| Archive to PST Outlook File | - | - | - | Yes |
| Provision Access to Outlook Archive File | - | - | - | Yes |
| Mailbox Reduction | - | - | - | Yes |
| Repair OST or PST Outlook File | - | - | - | Yes |
| Split OST or PST Outlook File | - | - | - | Yes |
| Digital Delivery (Transfer) of Outlook File | - | - | - | Yes |
| Physical Delivery of Outlook File | - | - | - | - |
|
Basic |
Essentials |
Premier |
Premier+ |
|
|
Third-Party Management |
||||
| Mobile Device Support (Email Subscription Not Provided by CSP Networks) | - | - | - | Yes |
| Move, Add, Change, Delete Software as a Service [SAAS] Accounts6 | - | - | - | Yes |
| Basic Triage Support Prior to Escalation | - | - | - | Yes |
| Telecom Vendor Management7(Cabling, Internet, Phones) | - | - | - | Yes |
| Electrician Vendor Management7(Wiring, Circuits, UPS) | - | - | - | Yes |
| Special Application Vendor Management7(CMS, CRM, ERP) | - | - | - | Yes |
|
Basic |
Essentials |
Premier |
Premier+ |
|
|
vCIO Advisory |
||||
| Licensing | - | - | - | Yes |
| Vendor | - | - | - | Yes |
| Business Process | - | - | - | Yes |
| Business Policy | - | - | - | Yes |
| Compliance | - | - | - | Yes |
| Cybersecurity | - | - | - | Yes |
CSP Managed IT Service Plan Comparison
-. Billable.
+. Requires CSP Managed Detection and Response Essentials
+/-. Requires CSP Managed Detection and Response Complete. If not added at the time of incident, the incident is billable.
1. Requires CSP Backup.
2. Requires CSP Next-Gen Firewall.
3. CSP Networks will document on an as needed basis to fulfill Tier 1 support requirements. Two (2) client Standard Operating Procedures (SOP) are included, if required. Additional client SOP are billable.
4. Software as a Service [SAAS], software subscription purchased through CSP Networks required, otherwise service type will default to Third-Party Management.
5. Application is required and must meet requirements. Not all submissions may qualify.
6. Exceptions are Microsoft 365 and Adobe. Client is responsible.
7. Project fees may apply. If applicable, annual support agreement with vendor required.
Let’s Get Started
We want to meet you and talk to you about how IT support can be!
We are confident that we can customize a Managed Service plan that will work for you!
We pride ourselves in building great, long-term relationships with our clients!
We look forward in showing you what the power of CSP can do for your business!