Service Delivery

Extended hardware warranty coverage is managed by CSP Networks and is delivered by our service partner, ScalePad. It is instant, easy, and a more affordable way to extend warranty coverage on existing hardware assets

Every quarter you will receive a comprehensive Hardware Lifecycle Report (HLR), you will have the option to request a quote to purchase warranty

Managed by CSP Networks, our service partner delivers the warranty and guarantees based on our service partner's SLAs after initial triage.

Currently, our warranty coverage for all hardware assets is available in the following countries:

• United States

• Canada

• Australia

• New Zealand

• United Kingdom

Only 100% genuine OEM parts are utilized. In fact, the replacement parts are still covered our service.

You'll want to start with Help Desk.

If there are non-OEM parts in your server, these specific parts would not be covered under our coverage. However, the rest of the server would be eligible

Server

Our Server coverage does include added parts, so long as they meet all of the following criteria:

• We need to be notified of which parts were added when the service request is made, so we know what part to send out

They would need to be new, genuine OEM parts, installed following best practices

Added parts must be from the same manufacturer as the server

The parts must be fully function and up to spec at the time of buying coverage

Workstation

All components in the original workstation are covered by our workstation coverage. After purchase, any parts or components added or upgraded to a workstation are not covered.

If an added/upgraded part fails, we can replace it with the part that came with the workstation initially.

Server

Yes, SSDs are included so long as they are OEM standard.

Workstation

SSDs are covered if they are original in the machine. Upgraded SSDs are not covered.

Yes. We offer warranty coverage far beyond an OEM's suggested end of life. With warranties managed by CSP Networks, you can keep an older server covered for longer. So long as they're eligible for coverage, you can purchase coverage for them.

Absolutely. If you can buy coverage, that means we’ll have the parts available in case your hardware asset requires service.

Our team checks every order to ensure we can provide service for each hardware asset. If there are any issues, we will reach out and keep the communication clear.

In many situations, we are able to accommodate situations like office moves.

Servers

What you'll need to do is contact us as soon as possible so that we’re aware and we can communicate this information to our warehouses to ensure they will have stock available close to your new address.

In addition, this way we can notify you of any changes to SLAs and levels of service that may occur with the location change

Workstation

As long as the office move is less than 1 hour from the original purchase address, we are okay covering the new location. It would be best if you informed us of the updated location upon making a service request.

No. We only cover all natural hardware failures. Anything resulting from accidental damage won’t be covered. Accidental damage is not included in this warranty.

Batteries have a natural expiry life and thus fall under the category of consumables. Batteries are excluded from coverage.